Visual Alpha Privacy Policy

1. Basic Policy on the Handling of Personal Information

• The Company acquires, uses and provides personal information appropriately in a manner commensurate with the nature and scale of its business, and complies with its internal rules.
• The Company takes measures to prevent the leakage, loss or damage of personal information. In the unlikely event that such an incident occurs, the Company promptly implements corrective measures.
• The Company complies with laws, national guidelines and other norms concerning the handling of personal information.
• The Company responds to complaints and enquiries regarding personal information in a sincere and prompt manner.
• The Company continuously reviews and strives to improve its personal information management framework.

2. Acquisition of Personal Information

The Company acquires personal information by lawful and fair means, within the scope necessary to achieve the purposes of use. The personal information acquired by the Company primarily consists of the following:

1. User account information for the Services, including email address and department name.
2. Information provided through enquiries, business meetings, exchanges of business cards and similar interactions, including name, company name, department, title, email address and telephone number.
3. Information provided in connection with job applications, including name, contact details, work history, and information stated in résumés and CVs.

The Company does not acquire special care-required personal information, except as permitted by law.

3. Purposes of Use of Personal Information

Except where the Company has obtained the consent of the individual or where permitted by law, the Company uses personal information within the scope of the following purposes:

1. To provide the Services and conduct user authentication and account management.
2. To communicate regarding the Services, including customer support, maintenance notices and service disruption notices.
3. To respond to enquiries.
4. To execute and perform contracts, issue invoices and otherwise conduct transactions appropriately and smoothly.
5. To provide information about exhibitions, seminars and other events.
6. To provide information about the Company’s products and services.
7. To improve the quality of the Company’s services and develop new features and services.
8. For recruitment screening, communication with applicants and other recruitment activities.
9. To prevent unauthorised access and fraudulent use.
10. To fulfil obligations under applicable laws and regulations.

4. Security Management of Personal Information

To ensure the secure management of personal information against risks such as loss, destruction, alteration and leakage, the Company takes necessary and appropriate measures. These measures include establishing internal rules, developing organisational structures, appropriately supervising personnel, and implementing safeguards against unauthorised access, such as access controls and encryption of communications.

5. Entrustment of the Handling of Personal Information

The Company may entrust all or part of the handling of personal information to third parties, including cloud service providers, within the scope necessary to achieve the purposes of use.

In such cases, the Company confirms that appropriate protective measures are in place at the entrusted party and exercises necessary and appropriate supervision over that party.

6. Disclosure and Provision to Third Parties

The Company does not disclose or provide personal information to third parties, except in the cases set forth in the preceding two sections or in any of the following cases:

1. Where the consent of the individual has been obtained.
2. Where required by laws and regulations.
3. Where necessary for the protection of a person’s life, body or property, and it is difficult to obtain the individual’s consent.
4. Where particularly necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the individual’s consent.
5. Where it is necessary to cooperate with a national government agency, local government or a party entrusted by either in executing affairs prescribed by laws and regulations, and obtaining the individual’s consent is likely to impede the execution of such affairs.
6. Where the Company’s business is succeeded due to a merger, corporate split, business transfer or another similar event.

7. Disclosure, Correction and Suspension of Use of Retained Personal Data

Upon receiving a request from an individual for disclosure of retained personal data, the Company will disclose such data without delay after verifying the individual’s identity through its prescribed procedures.

However, the Company may withhold all or part of such disclosure where disclosure is likely to harm the life, body, property or other rights or interests of the individual or a third party; where it is likely to significantly impede the proper execution of the Company’s business; or where it would violate laws and regulations. If the Company decides not to disclose the information, it will notify the individual without delay.

If the content of disclosed retained personal data is found to be inaccurate, the Company will, upon the individual’s request, correct, add to or delete such data without delay.

If an individual requests the suspension of use or deletion of retained personal data on the grounds that it is being handled beyond the scope of the purposes of use or was acquired by improper means, the Company will conduct the necessary investigation without delay.

Based on the results of the investigation, the Company will suspend the use of or delete such data and notify the individual accordingly. However, where such suspension or deletion would require significant cost or would otherwise be difficult, and alternative measures necessary to protect the individual’s rights and interests can be taken, the Company will implement those alternative measures.

8. Notification, Publication and Amendments to This Policy

The Company publishes this Policy on its website. The Company reviews the operational status of its handling of personal information as appropriate, strives for continuous improvement and may amend this Policy as necessary.

Any amendments will be published on the Company’s website, and the amended Policy will take effect upon publication. Where an amendment requires the individual’s consent under applicable laws, the Company will obtain such consent through its prescribed procedures.

9. Access Logs and Cookies

The Company’s website and the Services record access logs, including IP address, browser and operating system type, date and time of access, and pages viewed, for maintenance and service-improvement purposes.

The Company may also use cookies and similar technologies to improve convenience and analyse usage. Cookies can be disabled through browser settings; however, doing so may make certain features of the Services unavailable.

10. Note on Security

While the Company exercises due care in managing personal information, the confidentiality of information cannot be fully guaranteed due to the nature of the internet and email. Please use the Company’s website and email with this in mind.

11. Contact for Enquiries

For enquiries regarding the handling of personal information, please contact: